Returning an Item

If you wish to return an item which is damaged or doesn’t meet your expectations in another way, please get in touch with our Customer Service team via our Contact Us page – we will be more than happy to resolve your query.

Please return to:

NATIONAL PLANT CLUB RETURNS

Long Lane Nursery

Long Lane

Gedney Hill

Spalding

Lincolnshire

PE12 0PP

Please make sure you include the delivery note or your full name and address inside the parcel so we know its from you.

A refund for the returned items will be issued only on safe receipt of the goods. Please note, we do not offer a free returns service and the means of returning items should be arranged by you. We recommend you use a tracked courier service.

Under no circumstances should you send items back with the delivery courier or refuse delivery, as we cannot guarantee to receive items back – in which case your request for a refund may be denied.